You close the gaps by building a custom application for the specific things the package cannot do, and connecting it to the package so data passes between them automatically. The accounting or ERP system keeps doing what it does well. The spreadsheets around it are replaced by software that fits your process, and the re-typing between the two stops. You do not have to replace the package to fix the problem.

Accounting software is built to keep the books. ERP packages are built for the typical company in an industry. Neither was built for the particular way you quote, schedule, price or track your work. So the gap gets filled with whatever is to hand:
Each one is then typed into the package by hand. That is where the errors and the lost hours come from.
Use more of the package. Sometimes the feature exists and was never set up. Worth checking first.
Build around the package. A custom application handles quoting, scheduling, job tracking or whatever your gap is, and exchanges data with the package. Customers, items and invoices are entered once. This is usually the best value.
Replace the package. Only when it is fighting you everywhere. See when off-the-shelf software only does 80% of what you need.

The next step is a short, no-pressure conversation. Book a call with Lance Keene or use the form on this page.
Usually. Most accounting and ERP packages provide a way for other software to read and write data. We check what yours supports before recommending anything.
No. In most cases the accounting system stays, and the custom application handles the operational work it was never designed for.
If an add-on fits how you work, buy it. Add-ons are built for the typical customer, so they often leave the same kind of gap the package did.
The one that causes the most re-typing or the most errors. Fixing it first pays for attention soonest and proves the approach.
Connections are built on the package’s supported methods for sharing data, which makes them far less likely to break than customizations inside the package.
This page is part of Off-the-shelf software that does not fit.
Keene Systems has built custom business software since 1987. We are veteran-owned, and our 50+ professionals have delivered systems for companies including Hormel, McCormick, IBM and Dartmouth-Hitchcock. See our client list.
Lance Keene takes the first call himself. Book a call with Lance Keene.
Tell us what you keep in spreadsheets and why