Your new ops hire shows up Monday. “Training” is a stack of sticky notes, a shared drive full of spreadsheets named “FINAL_v3_useTHISone,” and whatever the last person remembered to mention before walking out the door.
They don’t know which version is current. They don’t know which approvals are required before a step can move forward. They get corrected days later because a rule only ever existed in someone’s head. Months go by before anyone trusts them to work unsupervised — and your business stays one resignation away from losing institutional knowledge entirely.
Michael Gerber’s E-Myth makes the point bluntly: every business should run like it’s franchise-ready — documented, systematized, repeatable — so an ordinary person plugged into the process gets the same result every time. Right now, your process only lives on paper and in people’s heads. That’s not a system. That’s a liability.
Custom software from Keene Systems encodes your real process — the steps, the rules, the approval chains — directly into the system your team uses every day. A new hire doesn’t have to memorize tribal knowledge. The software guides them through it. What used to take months of shaky apprenticeship becomes something they can pick up in days.
Book a 20-minute call with our CEO, Lance Keene: https://keenesystems.com/booklance
