If you had to make a list of all the elements that are most critical to your business, your operations - that is, the processes and procedures at the heart of it all - would be right at the top. Think, for a moment, about all of the disparate elements of any organization that fall under the larger umbrella of the operations department. Not only are all of these various "arms" of operations different, but your operations department is different from every other company out these - even your closest competitors. Why, then, does it make sense to assume that a single off-the-shelf software solution can service so many different masters at the same time?
Technology companies have dominated the industry for the last ten years, offering solutions that cater to specific customers. This was previously seen as a benefit, as companies could purchase niche software that worked as a viable business solution. As software solutions evolve, they are not as conducive to specializations like they once were. This is due to designers having broad-based experience, and not enough industry specific background to create solutions that will work best within niche companies. Many people wonder whether or not specialized software exists anymore, and is it better than using off-the-shelf software that says it is designed to work with your industry needs.
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